RE: Exchange too many names in Directory error



Many thanks for your reply Bill. I will try your suggestions later today.

Regards,

Fred.

"Bill Peng [MSFT]" wrote:

> Hi Fred,
>
> Thank you for posting here.
>
> To isolate the root cause of the issue, please collect the following info
> and perform some tests.
>
> 1. Please access OWA site and check whether you're able to check name in
> OWA.
> 2. If you would, use a clean Windows client and install a clean Outlook.
> Then check whether you're able to check name.
> 3. How many users are there in your Active Directory?
> 4. Are you using the Exchange 2003 included in SBS 2003?
> 5. Do you mean that on all client computers, all logon users, are not able
> to check any user name?
>
> I'd like to provide the following suggestions for your reference:
>
> Suggestion 1. Rebuild Offline Address List.
>
> 1. Open ESM.
> 2. Go to Recipients/Offline Address Lists.
> 3. Right click Default Offline Address List in the right pane and Rebuild.
> 4. Click Yes to confirm.
>
> Suggestion 2. Check OAB.
>
> 1. Start Exchange System Manager.
> 2. If administrative groups are enabled, expand "Administrative Groups",
> and then expand "<First Administrative Group>", where <First Administrative
> Group> is the administrative group that contains the server that you want
> to configure offline Address Book replication on.
> 3. Expand "Folders", right-click "Public Folders", and then click "View
> System Folders".
> 4. Expand "Public Folders", expand "OFFLINE ADDRESS BOOK", and then expand
> the container that contains the offline Address Book that you want to
> configure replication for. For example, expand "/o=<First
> Organization>/cn=addrlists/cn=oabs/cn=Default Offline Address List".
> 5. Right-click "OAB Version 2", and then click "Properties".
> 6. You should see two folders "OAB Version 2" and "OAB Version 3a". If you
> either one is missing, please refer to the following article Knowledge Base
> article to reset the System folders.
>
> XADM: How to Reset System Folders on an Exchange 2000 Server
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q275171
>
> Note 1: After the GUIDGen utility recreates the System Folders, clients
> need to be sent a test appointment request and they must accept it for
> their Free/Busy information to be properly initialized. They can also have
> their Free/Busy information updated by manually editing any item in their
> Calendar folder or wait for 15 minutes for the auto-sync to occur.
>
> Note 2: If you have any customized forms stored in Organization Form on the
> server, please back up them by copying them into a local .pst file in
> Outlook before resetting the System Folders. We can do so in Outlook ->
> Tools -> Options -> Other -> Advanced Options -> Custom Form -> Manage
> Forms.
>
> Suggestion 3. Check ADU&C.
>
> Open the user's properties and make sure that the following fileds have
> been filled.
>
> - General Tab: First name
> - General Tab: Last name
> - General Tab: Display name
> - General Tab: Email
> - Account Tab: User logon name (pre-Windows 2000):
> - Exchange General Tab: Alias
>
> I hope the above info helps.
>
> If there's any update, please don't hesitate to let me know.
>
> Regards,
>
> Bill Peng
> MCSE 2000, MCDBA, CCNP, CCDA
> Microsoft CSS Online Newsgroup Support
>
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> --------------------
> >Thread-Topic: Exchange too many names in Directory error
> >thread-index: AcW+ss/LWlOlxQvPS0SDku39an3wlA==
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> >From: "=?Utf-8?B?ZnJlZA==?=" <jacma70@xxxxxxx>
> >Subject: Exchange too many names in Directory error
> >Date: Wed, 21 Sep 2021 06:46:04 -0700
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> >
> >Hi,
> >
> >Exchange 2003. When setting up an Outlook 2003 client for a new user ,
> and
> >performing the "Check name" operation to verify the server and alias, I
> >receive an error "too many names have been found in the directory service
> or
> >the server has reached its time limit fo searching". And consequently
> can't
> >setup Outlook. OWA works fine for this new user.
> >
> >There are around 30 existing users - which have been setup over the last
> >year or so - without any problems. I have tried setting up an Outlook
> 2003
> >profile for a different (existing user) on this machine, and also for this
> >new user and an existing user on a different client PC, and I get the same
> >error. So it seems something in Exchange or AD is broken.
> >
> >There are no other symptoms (users all logging on OK, email flow fine - it
> >just seems to be the "check name" that doesn;t work).
> >
> >Firstly any ideas what may be causing this? I can find nothing on Technet
> or
> >Google - there are no event logs updated on the server or client at the
> time
> >of the error. DNS etc seems to be fine.
> >
> >Secondly - Is there a "hack" for configuring the Outlook profile manually
> >(which does not perform a verification) that may allow me to get the
> Outlook
> >profile for a new user configured (they are currently having to use OWA),
> >until I find out what is causing this.
> >
> >BTW this is Exchange 2003 on SBS - although presumably this should have no
> >bearing.
> >
> >Regards,
> >
> >Fred
> >
> >
>
>
.